Refund and Returns Policy

01Domestic retail orders

7-day return without reason

Within 7 days of delivery, unused items in resaleable condition with all original packaging and accessories may be returned without reason.

Quality issues

Quality problems reported within 15 days of delivery are confirmed by us and resolved by return or exchange, with shipping costs in both directions covered by us.

Who pays shipping

• Return without reason: return shipping is paid by the buyer;
• Quality issues, wrong or missing items: shipping is paid by us.

02Cross-border retail orders

Cross-border orders follow the return rules of the marketplace on which they were purchased. Where those rules differ from this policy, the marketplace rules apply.

For damage in transit, wrong or missing items, please provide unboxing photos or video within 7 days of delivery. Once verified, we will reship or refund.

03Refunds

Refunds are issued to the original payment method. Once the returned item is received and inspected, the refund is initiated within 7 working days; actual crediting time depends on the payment provider.

Orders paid with coupons or bundle discounts are refunded at the amount actually paid.

04Condition of returned items

Items must be returned in the condition received, with accessories, gifts, manuals and original packaging complete. Rackets that have been strung, re-gripped or used are considered no longer resaleable and are not eligible for return without reason.

05International OEM / ODM orders

Acceptance criteria, quality claim periods, returns and compensation for bulk orders are governed by the signed contract.

Where the contract is silent, the buyer shall raise any quality claim in writing within 15 days of arrival; otherwise the goods are deemed accepted.

Customised products (customer logo, exclusive colourways, dedicated tooling) are not returnable except for quality defects.

06Not eligible for return

• Items used or no longer resaleable (rackets strung or used, grips unsealed, protective gear worn);
• Customised items (customer logo, exclusive colourways, dedicated tooling);
• Missing accessories, gifts or original packaging;
• Damage caused by misuse or improper handling;
• Requests made after the periods stated above.

07How to request a return

1. Contact our service team with your order number and a description of the issue;
2. Provide photos or video of the item;
3. We confirm and provide the return address and RMA number;
4. Ship the item back and send us the tracking number;
5. Once inspected, we issue the refund or exchange.

08Contact us